GET 20% OFF OUR ENTIRE RANGE WITH THE CODE: Autumn20

Refund Policy


Warranty and Returns

Return and Refund if You Change Your Mind
As a goodwill gesture, we have a 14 day return and refund policy for unused and undamaged products if you change your mind and return them, at your cost, within 14 days of delivery with a valid proof of purchase. It is offered in Australia and may not be available in other international markets. You have additional rights under the Australian Consumer Law that are not limited by this policy.

In addition to your rights under the Australian Consumer Law and subject to the conditions set out below, if for any reason you change your mind and no longer want the products, you can return any unused and undamaged product purchased from the Dreams Of Africa Online Store to the location notified by Dreams Of Africa within 14 days of delivery for a refund. You must pay your own shipping and transport costs. Your legal rights in respect of defective goods are unaffected. If you wish to return the products you will need to email Dreams Of Africa at sales@dreamsofafrica.com.au.

If you do not return the products within 14 days of delivery or do not have the proof of purchase, Dreams Of Africa may refuse to give you a refund. If you return any products in a used or damaged condition, Dreams Of Africa may deduct from any refund due to you (or otherwise seek to recover from you) an amount equivalent to the reduction in value of the products, which might be 100% of the purchase price.

Once Dreams Of Africa has received and validated your returned products, Dreams Of Africa will send you an email to confirm the validation. Your refund will then be processed by Dreams Of Africa and confirmed to you by email.

Jewellery Warranty Against Defects
Dreams Of Africa will at our option, repair or replace jewellery proven by our jewellers to be defective due to the manufacturing process within 12 months after the date of purchase, given that the jewellery has not been ill-treated and subject to the exclusions listed below.
This warranty is offered in Australia and New Zealand and may differ in other international markets.

Jewellery warranty exclusions
This warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to: normal wear (including tarnishing); mishap; careless handling; improper use; the use of charms or items not manufactured by Dreams Of Africa; or use outside Dreams Of Africa’s care instructions. Tarnishing occurs naturally and therefore cleaning is not covered by this warranty against defects.

Proof of purchase
Proof of purchase in the form of a tax invoice is required before we will process any warranty claim.

How to make a warranty claim and access our jewellery maintenance service
Send an email to the Dreams Of Africa sales team, sales@dreamsofafrica.com.au, indicating why you would like to make warranty claim. You will need to attach a photograph of the product that illustrates the issue with your product. If Dreams Of Africa determines that your warranty claim is valid, you will be supplied with a return address. Dreams Of Africa will, at its option, arrange for either the repair or replacement of the jewellery. Dreams Of Africa will advise you of your repair options (if any) and charges if your warranty claim is not accepted.

Australian Consumer Law
The Dreams Of Africa warranty against defects provides benefits in addition to the rights and remedies to which you are entitled under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. [Note: “major failure” has a specific meaning under the Australian Consumer Law.